Returns Policy

We strive for quality and customer satisfaction. If you're unhappy with your Steeltank Cowboy product, please follow these instructions:

  1. Contact Us: Email steeltankcowboy@gmail.com within 30 days of receiving your item.

  2. Provide Details: Include the order number, date of purchase, item(s) you'd like to return, reason for return, and a photo highlighting any fault or damage.

Eligibility for Returns:

  • Items must be unworn, unused, with tags, and in their original packaging.

  • Proof of purchase is required.

  • Only faulty, damaged, or misprinted items are eligible for return within 14 days of receipt.

  • We do not accept returns for change of mind, shipping delays, incorrect size selection, or courier errors.

  • BYO (Bring Your Own) or supplied garments are not eligible for returns.

Please Note:

  • Online sizing measurements are approximate (+/- 2cm).

  • Ensure your order details (size, quantity, shipping address) are correct before payment.

  • We do not cover return postage costs.

Non-Returnable Items:

  • Custom products (special orders or personalized items)

  • Sale items

  • Gift cards

Exchanges:

To exchange an item, please return the original item and place a new order.

Damages and Issues:

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

Delivery Timeframes:

We aim for quick turnaround times, but production and shipping can vary. We are not responsible for courier errors or delays, but we may offer a partial refund in certain circumstances.

BYO & Supplied Garments:

BYO garments are printed at the customer's risk. We cannot replace or reimburse BYO items if a print or production error occurs. Consider supplying extra garments for testing or choosing from our product range.

Washing Instructions:

  • Cold wash, gentle cycle

  • Wash inside-out

  • Do not tumble dry

  • Dry in shade

Garments should not shrink if washed correctly. If you believe shrinkage occurred despite following instructions, please contact us.

Contact Us:

For any return questions, please email steeltankcowboy@gmail.com.

Return Address:

2703 Bullumwaal Road

Bullumwaal VIC 3875